By accessing or using this Website, and/or by purchasing products from this Website, you expressly agree to these terms and conditions and the companies posted privacy policy at and any operating rules, policies, price schedules and other supplemental terms and conditions or documents that may also be published from time to time, are expressly incorporated by reference into, and form part of, the Terms and Conditions (collectively, the "Agreement").
Please carefully read, understand and agree to these Terms and Conditions prior to becoming a customer to the service that we offer, as they constitute a binding legal agreement by and between the Site Operator and any customer of the site.
If our terms do not answer your questions about your services, please feel free to contact our customer service:
Phone: 866 530-6616
Email: support@neobod.net
Important note: the main operational language of our company is English; therefore, most agents will only be able to attend you in English. If you do not speak English and found it difficult to communicate with our agent please accept our apologies and we would like to ask that you email us in your native language so that we can engage your questions properly, please allow a little extra time for us to manage this.
Please note that our support teams operating hours are:
Mon - Fri: 8am-8pm
License and Use
Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to access that product for the purpose of your own personal use and reference. You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
Intellectual Property
The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
DELIVERY
The digital service you purchase will be delivered to you within a few minutes of purchase via email. Please make sure to remember your login and password as this will be needed for you to enjoy the benefits of our meal plans, workout plans, articles, discount club, weight tracker and so much more! If you do not get an email within 15 minutes please first check your spam folder, if you cannot find it please call our support team to assist you!
By placing an order with us, you agree to our full Terms & Conditions where you will immediately be billed the total amount of $2.99 for Your Workout Plan and Nutrition plan. You will also be sent your login to NeoBod App for the evaluation period of 7 days for our digital product. We will then immediately discount your shipping fees if you chose to take advantage of our special internet offer of any NeoLyefe products. Every 30 days from your end of trial purchase you will be charged the total amount of $24.99 for each month use of our NeoBod Appli. If our product is not right for you, simply call +866 530-6616 or contact us via email support@neobod.net to cancel your membership.
We use a number of third-party shipping agents to deliver our complimentary Products. All Products shipped from the Company are therefore also subject to the relevant shipping agent's shipment contract terms. Please note that the risk of loss of the Products, and ownership of any Products you order, passes to you at the time we deliver the Products to you or a person identified by you to take possession of the Products (e.g. a neighbor or a third-party carrier nominated by you). If you feel there has been a mistake, reach out to our support team and we will try to accommodate you as best as we can. Our Products are normally delivered within 3 to 5 business days from the order date. If you do not receive your Product within 5 business days after placing an order, please contact a Customer Service representative. Our Customer Service staff will provide an estimated delivery date and tracking information.
Important note
Some shipments may be fully tracked while others may simply receive a tracking number from the third-party carrier as proof of delivery being initiated. Your tracking will usually depend on the country of residence and the carrier used. If you have any questions please contact our support who will advise you on the specifics of your order.
REFUNDS ON DIGITAL PRODUCT
Customer has the right to cancel their subscription at any time. However, there are no refunds on digital products so remember to cancel before your next billing period begins.
REFUNDS & RETURNS
By completing an order, you acknowledge, agree and understand that cancellation of a package order or a one-off order for Products is your sole responsibility and that these Terms and Conditions set forth your rights and remedies with respect to any dispute with the Company arising out of any charges or cancellation. If you are not satisfied with your product or shopping experience, please contact our support so that we can make your experience as pleasant as possible. We do accept unopened (no broken seal) returns within 30 days of purchase. If you wish to return a product, simply contact customer service and ask for a RMA and returns address. You will be responsible for the shipping cost back to our facility as well as a restocking fee of $2.00. once the product is received, we will refund you the total amount minus the restocking fee. A refund email will be issued to the email used at the time of purchase. Any questions please call or email customer service.
Disclaimer of Warranties and Limitation of Liability:
HEALTH DISCLAIMER:
Any statements on this site or any materials or supplements distributed or sold by us have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using any of our products. The results on all products are not typical and not everyone will experience these results.
DISPUTE RESOLUTION:
Any dispute concerning any term of this Agreement shall be resolved solely and exclusively by arbitration to be held in the United States of America, which shall be deemed to govern this Agreement the benefits of which are acknowledged by you. Except as may be required to enforce an arbitration decision, you and the Company expressly waive the right to file any legal action in any other state or federal court or before any other tribunal, and the right to a trial by jury. Each party to such arbitration shall be responsible for its own attorneys' fees and costs regardless of the outcome of the arbitration.
ACCEPTANCE OF AGREEMENT:
You agree to the terms and conditions of this Agreement. This Agreement constitutes the entire and only agreement between you and Company with respect to your use of the Website and purchase of our Products, and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect thereto. The content contained herein and/or the analyses, research, opinions and other information provided by or through the Website, through Customer Support, or through any other agent of the Company may be updated and/or amended from time to time, in whole or in part, at any time without specific notice to you. The latest terms of this Agreement will be posted on the Website. Your continued use of the Website following any updates or amendments shall constitute your acceptance of all of the Terms and Conditions contained within the Agreement in effect at that time. You agree to and shall regularly check the Website for such updates and/or amendments. Unless expressly stated otherwise, any future offer(s) or Product(s) made available to you by the Company on the Website shall be subject to the terms of this Agreement at the time of your purchase. The Company is not responsible or liable in any manner whatsoever for your inability to use the Website and/or to order Products. The Website and Products offered are available only to individuals who are at least eighteen (18) years of age and/or who can enter into legally binding contracts under applicable law. The Company reserves the right, in its sole discretion, to deny any order of anyone at any time and for any reason, whatsoever. You certify that you are eighteen (18) years of age and agree to provide true, accurate, current and complete information when asked for such information.
If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that Term or Condition shall be deemed severable and shall not affect the validity and enforceability of any remaining Term or Condition.
NOTICE - INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES AND REGULATIONS CHANGE PERIODICALLY. ACCORDINGLY, THE COMPANY RESERVES THE RIGHT TO MAKE CHANGES TO THIS TO WEBSITE AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO ANY NEW OR AMENDED PROVISION OF THIS AGREEMENT THAT MAY BE POSTED ON THE WEB SITE.